Frequently Asked Questions

Directfreelance.com was created for freelance clients, freelancers and agencies. Directfreelance.com matches all types of freelance professionals with the companies and individuals who need their skills.

Directfreelance.com may be used free of charge by individuals and companies looking for professional freelancers and agencies. Directfreelance.com contains large and growing list of resumes of freelancers from around the world. Anyone may create projects at Directfreelance.com free of charge.

In order to apply for a project you need to be a Full Member. As a Full Member, your contact information will always be available to visitors of Directfreelance.com, and you will be able to submit a bid for each of listed projects you are be interested in directly from your account. You will be always notified about new projects matching your criteria (you will be receiving emails to your regular mail box - this is an optional feature). Also clients can contact you to your INBOX (you will be notified about a new email from a client by a regular email box). All these emails are monitored by us to avoid Spam and false requests for services.

We take all security measures to guarantee your personal information is secure and our websites use SSL (Secure Socket Layer) when transmitting all sensitive personal information.

We recommend using PayPal system to collect payments from clients. This system is usually used by freelancers. You negotiate and agree upon payment method with project outsourcers. You must directly contact project outsourcers about the project and agree upon the payment method.

The search engine takes the following factors into account when showing the results: type of membership (only full members appear in the results), user feedback rating, date of becoming a member and the popularity count.

In order to be listed on Freelancers’ List you must be a Full Member and specify your categories. In order to add new category go to My Profile > click on the button ADD CATEGORIES > check boxes matching your categories and click on SAVE.

You can stop receiving email notifications by clicking on My Profile > Edit and selecting New Projects Notification: “Disabled” using drop down menu under Email Notifications section.

Email notifications regarding projects are sent when posters confirm their projects otherwise freelancers are not notified about any new projects posted on our website.

Anyone may register at Directfreelance.com free of charge.

There are three types of users at Directfreelance.com Client - If you need freelance service you should register as a client. All tools provided to clients are free of charge. Client may search the registry, send emails to freelancers and agencies, save freelancers and agencies in an address book and post projects. Freelancer - freelancers may register free of charge. Freelancers may receive messages from potential clients, list their resume in the registry, respond to posted projects. Freelancers must purchase full membership in order to be able to contact potential clients, project posters and companies offering full time or part time employment. Only full members appear on the Freelancers' List. Agency - agencies may register free of charge. Agencies may receive messages from potential clients, list their resume in the registry, respond to posted projects. Agencies must purchase full membership in order to be able to contact potential clients, project posters and companies offering full time or part time employment. Only full members appear in the registry.

After registration, you should update your profile with your contact information. Next you may post a project or search registry for freelancers and agencies.

After registration, you should create your resume. If you do not create your resume, other users will not be able to find you in our registry. Creating your resume is easy. Simply, click on My Profile tab after signing on and use sub-menu to provide necessary information.

Freelancers and agencies must purchase full membership in order to be able to respond to inquiries from potential clients. Freelancers and agencies contact information will not be displayed on their resume until they purchase full membership. Also, freelancers and agencies will not be able to contact individuals and companies posting freelance projects. Freelancers will not be able to contact companies and agencies without purchasing full membership.

If you forgot your password, click on Sign In link and follow the “Forgot my password” link. Enter your email address. We will send you your password via email.

Please, submit the ticket at http://www.Directfreelance.com/ContactUs.aspx requesting to be removed from our database and you will be removed promptly.

Although, we do not get involved in the final transactions between clients and freelancers, we recommend using the following site for receiving money for freelance services: www.paypal.com

Freelancers and agencies are required to purchase full membership to take full advantage of tools available at Directfreelance.com. See Our Rates for details.

In order to purchase a full membership, you must first register and logon to your account. Click on the button BUY NOW! You will be redirected to our secure payment page.

We accept all major credit cards (Visa, MasterCard, Discovery and American Express). We also accept payments via bank wire transfer and Western Union, PayPal and Moneybookers.

Our email privacy policy demonstrates our firm commitment to your privacy and the protection of your information. We use security measures to protect against the loss, misuse and alteration of data used by our system. We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you. You may always request deletion of your account and email address from our website by writing to info@directfreelance.com.

Freelance clients are users looking for freelancers and agencies in order to fulfill their needs. All tools provided by Directfreelance.com are free for freelance clients. Freelance clients may search our registry, view detailed information about each freelancer or agency and contact them. Freelance clients may keep track of previously contacted users (freelancers) by using their Outbox. They also may save profiles of freelancers and agencies for future reference in their address book. Freelance clients may post and keep track of freelance projects online.

Freelancers may contact freelance clients and agencies posting projects. They also may post projects online. They have access to their own Inbox to respond to inquiries from potential clients. Freelancers also may view listings of available job offers posted by freelance agencies. Freelancers may create a detailed online resume which includes categories, education, employment history, licenses, references, tools used, accepted payment types and much more. Freelancers may search registry and contact other freelancers. Freelance tools may also be used by freelancers at no charge.

Agencies may search the registry and contact freelancers and clients in our registry. Agencies may view current projects and post new projects. Agencies may also post job offers. Freelance Agencies may create their detail resume online including categories, education, employment history, licenses, references, tools used, accepted payment types and much more.

Each resume is limited to 10 category and subcategory combinations.

After you create a category click on the button Edit. Provide required information (Minimum Rate, Currency, Rate Type, Years of Experience) and click on the "SAVE" button.

In order to be able to sign in to the secure portion of our website you must enable cookies in your web browser. Please, make sure cookies are enabled in your browser and try to logon again. Please, refer to this URL to see how you can enable cookies in your browser: http://webmaster.info.aol.com/cookieguide.html Please note you are able to see all projects without signing in. If you would like to see new projects please click http://www.Directfreelance.com/projects.aspx If you have any further problems, please read text below. If you are using Internet Explorer you can try two things: 1. Set your browser to accept cookies from Directfreelance.com - Start your Internet browser - Go To Tools, Internet Options, Privacy - Your privacy setting must be set to at least High.

After registration with Directfreelance.com you should complete your profile. If you are a freelancer or an agency you should create your online resume by adding your categories, education, licenses, employment, references and tools. You must add at least once category in order to be viewed online by freelance clients and agencies.

Portfolio allows you to showcase your sample work to clients interested in your services.

You can upload Microsoft Word, Excel documents. Adobe PDF, html and text documents. You can also upload images in .jpg and .gif format.

In title field provide short description of the item you uploaded. For example: “Letter translation”. In the description field, you can enter a short paragraph describing the sample. In the price field provide the amount, you would charge for the sample item.

Portfolio feature is available only to full members.

You can upload your picture or logo on your profile. Simply, logon to your account and click on the tab My Profile and click on the button Upload Picture. Your picture will be viewable on your resume. In order to have the best quality of the photo displayed on your resume, we recommend that the uploaded photo is at least 200px in height and 150px in width since all photos are adjusted on your resume to this size.

After signing in, you will be able to save profiles of freelancers in your address book and you will be able to keep track of freelancers and agencies you have contacted so far. In order to save a freelancer or agency to your profile or contact him, you must be signed on.

All freelancers and agencies can be contacted by clients from their resumes. They will be notified by email.

When you view a full resume, click save button. The freelancers profile will be saved in your address book.

Outbox allows you to keep track of messages you have sent to freelancers and agencies so far. You will be able to see only the most recent 10 messages.

Address Book allows you to quickly access you favorite freelancers.

Inbox are for freelancers and agencies. In your Inbox you will receive emails from clients trying to contact you about your services.

Project is a request for quotes for services in one of the specialized categories.

Yes, you can. All projects may be posted at no charge.

If you are looking for freelancers to start cooperation/create database you should not post a project.

This site only helps people to meet. Project details--work content, payment, deadline, etc.--must be agreed upon by the outsourcer and freelancer/agency directly.

Project is considered closed when the outsourcer has received sufficient number of responses to the project posting or the deadline for the project has passed.

When a project is posted, email notification is sent to each professional whose profile matches the requirements of the project.

It is free.

Freelancers and agencies fitting project poster’s criteria will be notified about new posting. Freelancers and agencies will bid on the project and the client will be notified about each bid placed. If the project poster responds to the bidder, the translator will receive a notification and he will contact the project poster directly to discuss the project details . Freelancers and agencies fitting project criteria will be notified about new posting. Freelancers and agencies will bid on the project and the project poster will be notified about each bid placed by them. If the project poster accepts one of the bids, the freelancer will be notified and he will contact the poster directly to discuss the details of the project.

Directfreelance.com is not responsible for completion of projects by freelancers and agencies. The final job contract is between outsourcers and freelancers.

You will receive responses from freelancers and agencies. In order to view bids received and select a freelancer or an agency, go to the home page and logon to your account. After logging in, click on My Projects on the main Navigation bar, and then click on the button View Bids and you will see names of freelancers. After clicking on the button Pending next to freelancer’s name you will be able to send a message to him/her. Click on the button DECLINE, if you are not interested in a particular offer. Please, close your project after you select a freelancer to work with. Each time a freelancer submits a bid for the project, the project provider is notified via email about the new bid. The project provider can view all the bids from the freelancers and the agencies in his account. The project provider may select one or more freelancers for his project by responding to bids. Freelancers are notified via email that their bids were accepted and they can contact the project provider. After completion of the project, the freelancers and agencies working on the project are invited to provide feedback about the project provider. Similarly, the project provider is invited to provide feedback about the freelancers and the agencies.

After completion of the project, the freelancers and agencies working on the project are invited to provide feedback about the project provider. Similarly, the project provider is invited to provide feedback about freelancers and agencies. The feedback provided by freelancer shows if freelancer was satisfied when working with the client. If a client/freelancer has high rating (five stars) it informs freelancer/client that the client/freelancer is trustworthy. The feedback allows us to protect freelancers and agencies from dishonest clients and dishonest freelancers. When we approve projects, we take into account previous feedback from freelancers. If a company has negative feedback, we do not approve their projects and the same they will not be able to recruit freelancers via our website. We display freelancer's rating on her/his resume and client's Profile.

If you are looking for freelancers to start cooperation/create database you should not post a project.

If you are a paid member you can bid on any project as long as the category is specified on your resume.

Your email client may prevent you from opening attachments. You must unblock this feature in your email client (please refer to your email client documentation on how to do this) or you can logon to your account at http://www.Directfreelance.com/logon.aspx to check projects from your Directfreelance.com account.

In order to be able to submit a bid you must be a full member. After logging on to your account click on Projects on the main menu . Next, select the project number you wish to submit the bid for. Click on View, click on Submit Bid and enter your message and then click on “Send” button. You can find the list of your bids under Projects > My Bids.

Project posters will receive emails with recently submitted bids. Also, project providers can view project bids from their accounts. In order to view all received bids, please logon to your account and click on "My Projects" link and then click on "VIEW BIDS". After you click on translator's name you will be able reply to the bid. If you are not interested in a particular offer click on DECLINE button. Translators are notified via email that their bids were accepted and they can directly contact project provider.

Messages are emails sent to users from this website. You may keep track of messages you have sent out. The outgoing messages are in your Outbox under Home link.

Clients have only Outbox folder. Freelancers and agencies have Inbox and Outbox folders.

No, You can not modify your bid submitted already. ,

Declined bids are removed automatically once the project is removed from our database. Projects are removed from our database when they expire.

If a client has a rush project, he or she accepts the bid even the same day. However very often clients are collecting freelancers' bids to choose one or more for 2-3 weeks. It is up to a client to respond to freelancers or decline bids, or leave them pending.